Dear customers, please take note of our operating hours during Chinese New Year. Our retail store will be open on 28th Jan (Tue) from 9AM - 2PM (no deliveries). We’ll be closed on 29th and 30th January and resume operations, including deliveries, on 31st Jan (Fri). Thank you!
Guard-1 • Speedily neutralize Chloroamine ( most recent additive in tap water to kill harmful bacteria ) • For fast removing of chlorine and chloramines too • Remove heavy metals and toxic chemicals • Protection of fish gills and reduction of fish environmental stress • A must have product for water changes Anti-Parasite & fungus-2 • Made specifically for treatment of KOI “Sleeping Disease” • For the treatment of White Spot, Cloudy Eyes, Body Slime and Velvet Disease • Cotton wool disease and fungus can be treated as well Anti-Ulcer, Internal / External Bactericide-3 • Specifically for the treatment of KOI Ulcer ( body rot, tail rot, fin rot, gill rot ) • For the treatment of Dropsy, Popping Eyes and abnormal body discoloration as well • Blood streaks and external bacteria infection
The Return and Exchange Policy described below appliesonly to online purchasesmade through our website.
We will exchange item(s) due to manufacturers' defect only.
The item(s) must be returned within 7 days of purchase in its original packaging and unused condition.
We will require you to provide the order ID as proof of purchase.
All sales of gift cards, e-gift certificates, non-exchangeable goods and any items marked as "Sale", "Clearance" or "Donation" are final. These items cannot be returned or refunded.
Non-exchangeable goods include (but not limited to) pet muzzles, e-collars, apparel, undergarments, footwear, clippers, strollers, beds, cushions, gates, playpens and cages.