Have you cleaned the pump and removed and cleaned the pump impeller on your existing fountain? Watch this handy video to help guide you through the steps.
In most cases, this typically restores your pump to complete working order! The pump and impeller should be cleaned monthly as part of your regular maintenance routine.
Note: this pump is not suitable for the Catit PIXI Smart Fountain
Note: this only includes a replacement pump; no other replacement parts are included
Does not include a USB adapter Use only with an official Catit USB Adapter (available separately)
The Return and Exchange Policy described below appliesonly to online purchasesmade through our website.
We will exchange item(s) due to manufacturers' defect only.
The item(s) must be returned within 7 days of purchase in its original packaging and unused condition.
We will require you to provide the order ID as proof of purchase.
All sales of gift cards, e-gift certificates, non-exchangeable goods and any items marked as "Sale", "Clearance" or "Donation" are final. These items cannot be returned or refunded.
Non-exchangeable goods include (but not limited to) pet muzzles, e-collars, apparel, undergarments, footwear, clippers, strollers, beds, cushions, gates, playpens and cages.
